Returns and Exchanges
How to return your purchase?
Your item must be in its original unused condition to be returned, unless there is a defect on the item that you purchased, you must return the item within 90 days of your purchase.
- Email firstname.lastname@example.org to request a refund or exchange but we will require an email so we can respond with the returns form.
- Receive an email from us with a returns form.
- Download the file and fill it and return with the goods.
- When we receive the items and the form we will process your refund the same working day or have the exchange send out the next working day. If you would like next day delivery for the exchange then £6.00 will need to be added inside the parcel by cheque, postal order or cash.
1. Exchange costs are at a zero rate.
2. We charge a zero % restocking fee.
3. If you send the item back for refund your postage costs are at your expense.
Exchanges are free. Fill our the returns form with your chosen sizes and style and we will send them back out to you.
4. Please allow upto 10 days for your refund before contacting us.
We aim to credit your account within 7 working days of receiving the item back but it takes 3 days to reach your account.
Just write the card holder name who made the purchase along with the order number. It makes things faster for us.Thanks for shopping with Romeo & Revenge online.